Category: Above & Beyond and Concierge & Client Entertainment
Five Words to describe Denise Delamain
Dependable, Organised, Knowledgeable, Approachable, Honest
Please tell us the key demands of your role?
Keeping track of two very mobile senior directors. Arranging travel/visas. Setting up calls in different time zones. I also work for a team of 6 other directors who report to my main boss – the Managing Director so discretion is often the order of the day! I order stationery for around 500 people which, as you can imagine, is quite time consuming and can be expensive if you don’t keep track of current stock levels. Project management re arranging events and Christmas parties or conferences. Site visits, food tastings, arranging payment, liaising with different departments to ensure everything is in place for the smooth running of events eg audio/visual. Running a referral scheme for the office which sees me ordering thousands of pounds of shopping vouchers every month and keeping track of requests and when they are due for payment. Reconciling directors expenses and ensuring they get paid quickly. Preparing reports on the progress of the business. Arranging and attending meetings, taking minutes. Thinking ahead and planning for every eventuality.
Why do you believe that you should be shortlisted or, give us an example of when you have demonstrated the abilities attributed to your category?
I have done some things in the past that friends and colleagues have questioned, nothing illegal obviously(!) but I have physically had to move house for one boss and help arrange a wedding for another. I’m sure all PA’s have random jobs that aren’t always on the job spec so I won’t focus on those but on the every day requests that still go beyond my remit but I feel are so important to the overall running of the business. I work in the biggest Hays office in the world where around 500 people are based, as you can imagine you get asked all sorts of questions and in my mind I just have to know all the answers. If I don’t know the answer I will find it out, whether it be from another department, a colleague, an external source etc. It’s a little foible of mine where I need to know everything and has recently seen me begin studying again for the first time in over 25 years. I’ve just started a business administration NVQ at Level 3.
I have also taken on some facilities management responsibilities and I don’t feel it beneath me to fix printers, move furniture and program telephones – it’s important to keep your hand in at every level and understand how things work.
I always make an effort to get to know people and make sure that everyone knows they can come and ask me anything – nothing is too large or small for me to help with. Giving someone a smile as you pass in the office can often open a conversation which can be mutually beneficial. Simple things can often be the most effective.
Being the point of contact for charity collections. Singing with the office choir outside St Mary le Bow Church whilst shaking a charity bucket and helping to collect £1000 in just two and a half hours.
Working with conflicting deadlines and managing my time accordingly, even if it means working out of hours or having my work phone glued to my hand!
If you had one superpower for your role as a PA, what would it be?
The ability to split myself in to three. That would make sure there was more than enough of me to go around!